Agreement to Fulfillment Policy
By purchasing a subscription or using the Moongate service, you acknowledge that you have read, understood, and agree to be bound by this Fulfillment Policy, including all terms related to payments, cancellations, refunds, and access.
Subscriptions and Purchases
Moongate offers premium access through various transaction types, including auto-renewing subscriptions available on weekly, monthly, quarterly, and annual terms, as well as lifetime one-time purchases. Current prices are clearly displayed at the time of subscription, either in-app or during checkout on our website. All subscriptions are billed in full at the start of each subscription term, and will automatically renew at the end of their billing period unless cancelled 24 hour more before the billing period ends.
Payment Processors
Subscriptions to Moongate are managed through third-party payment processors, including Apple, Stripe, and Paddle. By initiating a transaction with any of these providers, you agree to their respective terms, conditions, and policies, including fulfillment, refund, and cancellation policies. These policies vary based on your billing provider. To identify your billing provider, navigate to Menu > Manage Subscription within the Moongate app.
Free trials
Certain subscription plans may include a free trial before becoming a paid subscription. Free trials are limited to one per user. Unless you cancel your subscription at least 24 hours before the trial ends, your payment method will automatically be charged the subscription price and renew at the stated interval. You may cancel at any time during the free trial without incurring charges. Canceling during your free trial will immediately terminate access to premium features. Unused portions of the free trial will not be extended or credited.
Cancellation Policy
Our cancelation policy differs depending on the merchant with whom the payment was processed. All subscription cancellations must occur at least 24 hours before renewal to avoid being charged for the next billing cycle.
Canceling Stripe transactions:
- Stripe transactions can be cancelled using the Moongate's Stripe Customer Portal.
Canceling Paddle transactions:
- Paddle transactions can be cancelled at paddle.net.
Canceling Apple transactions:
- Cancel your subscription directly from your device by navigating to Settings > Apple ID > Subscriptions.
- Moongate cannot manually cancel Apple subscriptions; this must be managed through your Apple account settings.
Refund Policy
Our refund policy differs depending on the merchant with whom the payment was processed. Partial refunds for unused portions of a subscription term are not provided. Upon issuing a refund, you will immediately lose access to all Moongate services provided by the refunded transaction.
Refunding Stripe transactions:
- We offer a 14-day, no-questions-asked refund policy on subscriptions processed through Stripe.
- To request a refund for Stripe-based transactions, please email us at support@moongateapp.com.
- Please include the following information:
- Your first and last name
- The email address that you used to create the transaction
- The amount of the transaction that you wish to be refunded
- The date the transaction was processed by your credit card
- The last 4 digits of the card that was used for the transaction
- Without the above information we may not be able to process your refund.
- Please include the following information:
- After 14 days, all Stripe payments are final and refunds will not be granted.
Refunding Paddle transactions:
- Paddle exclusively manages refunds for subscriptions purchased through the Paddle platform.
- For Paddle-based transactions, refunds must be requested via paddle.net
- After 14 days, all payments are final and refunds will not be granted.
Refunding Apple transactions:
- Apple exclusively manages refunds for subscriptions purchased through the App Store.
- Refunds must be requested through Apple’s refund website.
- Apple independently determines refund eligibility according to their policies.
- Moongate cannot manually process refunds for Apple transactions.
- Any decision made by Apple as the merchant of record is final and cannot be
Delivery Policy
Moongate provides immediate digital access to its services upon successful subscription activation. There is no physical shipping or delivery associated with our subscriptions.
Chargebacks and Disputes
If you believe a charge was made in error, we encourage you to contact us at support@moongateapp.com before initiating a dispute with your payment provider. We are often able to resolve issues quickly and directly. Filing a chargeback without contacting us first may delay the resolution process and may result in the permanent suspension of your access to Moongate.
Policy Changes
Moongate reserves the right to update or modify this Fulfillment Policy at any time. If changes are made, the updated policy will be posted on this page and will take effect immediately unless otherwise noted. We encourage you to review this policy periodically to stay informed about how we manage subscriptions, payments, and user support.
Currency and Taxes
All prices are displayed in your local currency when possible, based on your billing provider and device settings. Applicable taxes may be included or added at checkout depending on your location and local tax regulations. Moongate is not responsible for any additional bank fees or currency conversion charges imposed by your financial institution.
Payment Failures
If your payment method is declined or an auto-renewal charge fails, your access to premium features may be temporarily suspended or terminated until payment is successfully processed. We may re-attempt to process the payment using your provided payment method and charge any prorated amounts owed for the elapsed period of service. You are responsible for keeping your payment information up to date to prevent disruption of service.
Additional assistance
For assistance or additional questions, contact us at: support@moongateapp.com.